Title: | Sr. Network Engineer |
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ID: | 3945 |
Location: | Baltimore, MD |
Clearance: | Background Check |
Netorian is seeking a Sr. Network Engineer.
Description of Work:
The project team will collaborate with the Office of Information Technology to provide seamless integrated support for all IT services for the Prince George’s County Government 24 hours a day, 7 days per week. Emergency Operations Center (EOC) on-site support is required when the County opens the EOC during major events such as hurricanes, snowstorms, etc.
The service desk will be responsible for managing and executing all incident management and request fulfillment processes in accordance with ITIL best practices.
The project team shall record all incidents and requests in the County’s EasyVista ITSM system.
The project team will provide management and ownership of incidents and service requests throughout their lifecycle.
The project team shall follow ITIL best practices in Service Desk Management, Incident Management, Problem Management, Request Fulfilment, Change Management, and Configuration Management.
Experience:
- Knowledge and experience with the following:
- Cisco Prime Infrastructure of Wireless
- Palo Alto Firewall
- ForeScout CounterACT NAC
- Fiber Testing
- Packet Analysis
- SolarWinds
Education, Certifications & Training:
None listed other than above and below.
Comments on this project:
- All Tier 1 technicians must have, at a minimum, their CompTIA A+ Certification. At least one (1) technician onsite must have a Network+ certification, and one (1) technician must have a CCNA certification. Tier 1 technicians should also have/maintain an appropriate mix of Network +, MCP, MCSE, HDI and Apple/MAC support certifications, BICSI certification preferred.
- All Tier 2 technicians should have/maintain an appropriate mix of CCNA and MCP (Windows 2012, SCCM, Exchange Online) certifications. CCNP, Security+ and MCSE certifications are preferred.
- All Tier 3 technicians should have/maintain CCNP and MCSE certifications.