Job Openings >> Help Desk Specialist
Help Desk Specialist
Summary
Title:Help Desk Specialist
ID:4178
Location:Annapolis, MD
Clearance:Background Check
Description

Netorian is seeking a Help Desk Specialist.

Employment Type:

  • Full-time, exempt.

Compensation:

  • Competitive, based on qualifications and experience.

Location:

  • Annapolis, MD -- Telework/Remote Option Available.

Travel:

  • Some travel may be required.

Clearance:

  • Background check.

Education:

  • A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

Experience Required:

General:

  • Minimum of seven (3) years of Help Desk experience.
  • Information systems development, network and other work in the client/server field, or related fields.
  • Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Specialized:

  • Experience as a help desk specialist in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking and mail standards, and the ability to work under limited supervision.
  • Familiarity with the following:
    • JIRA ticketing system.
    • Video/Web Conferencing application (ej. Webex, GoToMeeting, MS TEAMS).
    • SFTP (Cerebus).
    • Internet Security Software.

Description of Work:

The successful candidate will:

  • Be responsible for phone and in-person support of users in the areas of e-mail, directories, standard Windows desktop applications, and network services.
  • Serve as the first point of contact for troubleshooting hardware and software, PC, and printer problems.
  • Other duties as assigned.

 

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Netorian offers a complete benefits package that includes medical/dental/vision, a 401(k), tuition assistance, paid holidays and vacation. Netorian is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.

This opening is closed and is no longer accepting applications
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Netorian, LLC
210 Research Boulevard, Suite 160
Aberdeen, MD 21001
Info@Netorian.com
+1 (844) 638-6742
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