Netorian is seeking a Help Desk Specialist.

Employment Type:

• Full-time, exempt.

Compensation:

• Competitive, based on qualifications and experience.

Location:

• Annapolis, MD -- Telework/Remote Option Available.

Travel:

• Some travel may be required.

Clearance:

• Background check.

Education:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

Experience Required:

General:

• Minimum of seven (3) years of Help Desk experience.
• Information systems development, network and other work in the client/server field, or related fields.
• Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Specialized:

• Experience as a help desk specialist in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking and mail standards, and the ability to work under limited supervision.
• Familiarity with the following:
  • JIRA ticketing system.
  • Video/Web Conferencing application (ej. Webex, GoToMeeting, MS TEAMS).
  • SFTP (Cerebus).
  • Internet Security Software.

Description of Work:

The successful candidate will:

• Be responsible for phone and in-person support of users in the areas of e-mail, directories, standard Windows desktop applications, and network services.
• Serve as the first point of contact for troubleshooting hardware and software, PC, and printer problems.
• Other duties as assigned.

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Netorian offers a complete benefits package that includes medical/dental/vision, a 401(k), tuition assistance, paid holidays and vacation. Netorian is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.