Netorian is seeking a Help Desk Manager to support the MDVOTERS project.

The successful candidate will:

• Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other network services.
• Manage personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

Employment Type:

• Full-time, exempt.

Compensation:

• Competitive, based on qualifications and experience.

Location:

• Annapolis, MD -- Telework/Remote Option Available.

Travel:

• Some travel may be required.

Clearance:

• Background check.

Education:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred.

Experience Required:

General:

• Minimum of seven (7) years of experience in the management of a Help Desk.
• Information systems development, network and other work in the client/server field, or related fields.
• Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Specialized:

• At least five (5) years of specialized experience includes management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking and mail standards, and supervision of help desk employees.

Software Requirements:

• JIRA ticketing system.
• Video/Web Conferencing application (ej. Webex, GoToMeeting, MS TEAMS).
• SFTP (Cerebus).
• Internet Security Software.

Hardware Requirements:

• Laptop.
• Monitor.
• VOIP phone or cell phone.

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Netorian offers a complete benefits package that includes medical/dental/vision, a 401(k), tuition assistance, paid holidays and vacation. Netorian is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.