Netorian is seeking a Computer Specialist.

Netorian is seeking a Computer Specialist to perform installation and repair services to mobile systems such as In-Car Computers, In-Car Camera and Body Worn Camera along with their associated peripherals.  The successful candidate will coordinate with end users to perform installations and repairs to IT related equipment along with user training with computer systems at agency fixed site facilities. Duties include installation and configuration of audio logging software utilized with radio communication workstations. The Computer Specialist will provide regular reports on service and other division related activities and travel to multiple agency facilities is required ranging from Queen Anne’s County to Somerset County on the east coast of Maryland. After hours support will also be performed as needed. 

Employment Type:

• Full-time, exempt.

Compensation:

• Competitive, based on qualifications and experience.

Location:

• Pikesville, MD.

Travel:

• Some travel is required.

Clearance:

• Background check.

Education:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
• Three (3) years of equivalent experience in a related field acceptable in lieu of a degree.

Experience:

General Experience:

• Must have five (5) years of computer experience in at least two (2) of the following disciplines: systems analysis, systems programming, application programming, or equipment analysis.

Specialized Experience:

• At least three (3) years of experience as either a computer hardware and/or systems software specialist, or as a systems analyst with duties relating to the evaluation of third- and fourth-generation or state-of-the-art computer hardware and software and its ability to support specific requirements for systems management or large-scale system development and maintenance.
• Demonstrable experience with the following technologies:
  • Windows OS
  • In-Car Camera (Dashcam) and Body Worn Camera systems
  • INFORM Software

Description of Work:

• Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up on immediately and if travel is involved response within 4 hours).
• Install, configure, test, and maintain mobile data computers (using Windows OS), printers and scanners etc.
• Install, configure, test, and maintain all camera systems to include the Body Worn Camera for the Trooper.
• Installation and configuration of audio logging software (INFORM).
• Support the Waterloo Mobile Systems Unit.
• Communication with stakeholders impacted by installs and system updates, etc.
• Create clear, concise documentation of system updates, project work assigned, troubleshooting processes as requested.
• Create clear and concise documentation/guides for the systems deployed by ESD.
• Train end users in the use of all ESD related systems.
• Attendance at MSP ESD meetings (as required).
• After-hours support (as required).
• Other duties as assigned.
• Status reporting.

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Netorian offers a complete benefits package that includes medical/dental/vision, a 401(k), tuition assistance, paid holidays and vacation. Netorian is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.