Job Openings >> Help Desk Manager
Help Desk Manager
Summary
Title:Help Desk Manager
ID:4143
Location:Annapolis, MD
Clearance:Background Check
Description

Netorian is seeking a Help Desk Manager to support the MDVOTERS project.

The successful candidate will:

  • Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other network services.
  • Manage personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

Employment Type:

  • Full-time, exempt.

Compensation:

  • Competitive, based on qualifications and experience.

Location:

  • Annapolis, MD -- Telework/Remote Option Available.

Travel:

  • Some travel may be required.

Clearance:

  • Background check.

Education:

  • A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. A Master's Degree is preferred.

Experience Required:

General:

  • Minimum of seven (7) years of experience in the management of a Help Desk.
  • Information systems development, network and other work in the client/server field, or related fields.
  • Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Specialized:

  • At least five (5) years of specialized experience includes management of help desks in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking and mail standards, and supervision of help desk employees.

Software Requirements:

  • JIRA ticketing system.
  • Video/Web Conferencing application (ej. Webex, GoToMeeting, MS TEAMS).
  • SFTP (Cerebus).
  • Internet Security Software.

Hardware Requirements:

  • Laptop.
  • Monitor.
  • VOIP phone or cell phone.

- - - - -

Netorian offers a complete benefits package that includes medical/dental/vision, a 401(k), tuition assistance, paid holidays and vacation. Netorian is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.

 

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Netorian, LLC
210 Research Boulevard, Suite 160
Aberdeen, MD 21001
Info@Netorian.com
+1 (844) 638-6742
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